Privacy Policy

1. Introduction

Central Florida Trimlight ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you interact with our services, including our website, text messaging programs, and related communications.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address.
• Service Information: Details about your property, installation preferences, service history, and appointment records.
• Communication Records: Text messages, emails, and call records related to your service.
• Payment Information: Billing details processed through our secure payment provider (Stripe). We do not store credit card numbers directly.
• Device and Usage Data: Browser type, IP address, and interaction data when you visit our website.

3. How We Use Your Information

We use the information we collect to:

• Schedule and manage your Trimlight installation and service appointments.
• Send appointment confirmations, reminders, and service updates via SMS and email.
• Respond to your inquiries and provide customer support.
• Process payments and send invoices.
• Send follow-up communications and request feedback on completed services.
• Improve our services and customer experience.
• Comply with legal obligations.

4. Text Messaging (SMS) Program

By providing your phone number and consenting to receive text messages from Central Florida Trimlight, you agree to receive service-related messages including appointment confirmations, reminders, follow-ups, and review requests. Message and data rates may apply. Message frequency varies based on your service activity.

Opt-Out: You may opt out of text messages at any time by replying STOP to any message. After opting out, you will receive a confirmation message and no further texts will be sent unless you re-subscribe.

Help: Reply HELP to any message for assistance, or contact us at (863) 440-1750 or [email protected].

5. Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with:

• Service Providers: Third-party vendors who assist in operating our business (e.g., payment processing, SMS delivery, email services) under strict confidentiality agreements.
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information, subject to legal retention requirements.
• Opt out of marketing communications at any time.

To exercise these rights, contact us at [email protected] or (863) 440-1750.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:

Central Florida Trimlight
Phone: (863) 440-1750
Email: [email protected]
Website: www.centralfloridatrimlight.com